Tag: customer-experience

3 Types Of Product Virality

3 types of product virality

Product Management

Product virality is the most efficient, cheapest, and yet hardest-to-grasp growth engine you can build. Learn how to improve the virality of your product based on examples from companies like Snapchat, Uber, and Dropbox.

Bart Krawczyk
Aug 22, 2023 ⋅ 7 min read
6 Types Of Product-Led Models

6 types of product-led models

Product Management

In simple terms, a product-led growth model is a type of business model where the product itself drives all core business activities.

Bart Krawczyk
Aug 21, 2023 ⋅ 5 min read
A Guide To Growth Hacking

A guide to growth hacking

Product Management

With growth hacking, you focus on hypothesizing, prioritizing, testing, analyzing, and scaling growth strategies.

Bartosz Jaworski
Aug 18, 2023 ⋅ 7 min read
From Rides To Riches: How Uber Masters The Product Profit Game

From rides to riches: How Uber masters the product profit game

Product Management

2023 has been the “year of efficiency.” Interest rates are rising and tech companies have retrenched and focused on core products.

Joel Polanco
Aug 17, 2023 ⋅ 5 min read
Integrating Customer Support Into Your Product Strategy

Integrating customer support into your product strategy

Product Management

A close collaboration with customer support equips product managers with a more attuned ear to the voice of the customer, ensuring their strategies are anchored in real-world issues rather than hypothetical scenarios.

Aatir Abdul Rauf
Aug 9, 2023 ⋅ 8 min read
What Is A Digital Experience Platform?

What is a digital experience platform (DXP)?

Product Management

DXPs are essential for improving user engagement, enhancing personalization, streamlining processes, and achieving better business outcomes.

Surbhi Sooni
Aug 4, 2023 ⋅ 9 min read
What Is CSAT? A Guide To Measuring Customer Satisfaction

What is CSAT? A guide to measuring customer satisfaction

Product Management

The customer satisfaction score (CSAT) is a quantitative measure of how satisfied the customer is with using the product.

Ian Khor
Aug 4, 2023 ⋅ 6 min read
A Guide To Reducing Customer Churn

A guide to reducing customer churn

Product Management

It’s way too common for product managers to try to fight churn without understanding what type of churn they’re dealing with.

Bart Krawczyk
Jul 24, 2023 ⋅ 7 min read
What Is Market Segmentation? Definition, 5 Types, And Examples

What is market segmentation? Definition, 5 types, and examples

Product Management

Effective market segmentation ensures that products are highly personalized and tailored for specific customer segments.

Anjana Rao
Jul 20, 2023 ⋅ 3 min read
Understanding And Maximizing Average Order Value (AOV)

Understanding and maximizing average order value (AOV)

Product Management

Average order value (AOV) is the average amount your customers spend per purchase within a certain period.

Bindiya Thakkar
Jul 19, 2023 ⋅ 8 min read

How to build trust in marketplaces

Product Management

The success of your product in the marketplace depends on user trust. The higher the trust, the more likely your customers are to choose you.

Bart Krawczyk
Jul 18, 2023 ⋅ 6 min read

What is the HEART framework: Template and guide

Product Management

HEART differentiates itself by focusing on the user experience and encouraging you to gauge whether your product responds to user demands.

Bart Krawczyk
Jul 14, 2023 ⋅ 4 min read