Tag: customer-experience

Conversion Funnel Mapping: Uncovering Insights About Your Users' Behavior

Conversion funnel mapping: Uncovering insights about your users’ behavior

Product Management

Conversion funnel mapping is an effective method for identifying the strengths and weaknesses of your product. To truly unleash its potential, you need to adjust your funnel based on the insights you uncover along the way.

Bart Krawczyk
Jul 10, 2023 ⋅ 3 min read
A Guide To Digital Experience Monitoring DEM

A guide to digital experience monitoring (DEM)

Product Management

Digital experience monitoring is a tool that helps identify issues with the user experience and offers solutions.

David Pereira
Jul 5, 2023 ⋅ 4 min read
Using Max-Diff Surveys To Inform Your Pricing Strategy

Defining your pricing model using max-diff surveys

Product Management

Max-diff surveys can assist you in crafting superior pricing strategies by addressing the most vital pricing question: what should you even charge for?

Bart Krawczyk
Jul 4, 2023 ⋅ 4 min read
What Is Time To Value Guide and How To Calculate

What is time to value? Guide and how to calculate

Product Management

Time to value (TTV) measures how quickly your customers expect to benefit from the value your product provides.

Salma A S
Jun 28, 2023 ⋅ 6 min read
8 Tactics To Improve The Free Trial Experience

8 tactics to improve the free trial experience

Product Management

The free trial is one of the most potent tactics for product-led growth. Explore 8 proven tactics to help you improve your conversion rate and get more paying subscribers by revamping the free trial experience.

Bart Krawczyk
Jun 20, 2023 ⋅ 5 min read
What Is Perceived Value

What is perceived value and how can you capture it?

Product Management

Perceived value is the worth, or benefit, that a customer believes they will receive from a product, depending on their individual needs.

Klaas Hermans
Jun 9, 2023 ⋅ 8 min read
What Is User Acceptance Testing (UAT)? Template, Best Practices

What is user acceptance testing (UAT)? Template, best practices

Product Management

User acceptance testing (UAT) is an important phase where end-users have a chance to participate in evaluating your product.

Zeynep Cansu Yildirim
May 24, 2023 ⋅ 5 min read
5 User Activation Metrics: Formulas And Strategies To Improve

5 user activation metrics every PM should track

Product Management

Activation is a critical part of every product experience. Higher activation leads to higher retention and more engaged users, ultimately leading to better business outcomes.

Bart Krawczyk
May 23, 2023 ⋅ 7 min read
Mastering The Omnichannel Journey: Definition And Strategies

Mastering the omnichannel journey: Definition and strategies

Product Management

Creating a seamless experience for your product with multiple touchpoints across various platforms and media can be a great way to increase retention and customer lifetime value.

Bindiya Thakkar
May 22, 2023 ⋅ 7 min read
What is a service blueprint template examples

What is a service blueprint? Template and examples

Product Management

A service blueprint is a visualization of both the whole user journey and all the background processes that happen during the service.

Bart Krawczyk
May 19, 2023 ⋅ 6 min read
Customer Analytics: Using Data To Improve The Customer Experience

Customer analytics: Using data to improve the customer experience

Product Management

Customer analytics refers to the process of collecting data from various customer sources and analyzing it to understand customers’ behaviors, buying habits, and lifestyle preferences throughout the customer journey.

Surbhi Sooni
May 18, 2023 ⋅ 5 min read
What Is Conversion Rate Optimization (CRO)?

What is conversion rate optimization (CRO)?

Product Management

Conversion rate optimization is the process of improving the performance of a website, landing page, or app by increasing visitor action.

Salma A S
May 18, 2023 ⋅ 10 min read