2023-08-04
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#customer experience
Ian Khor
175954
Aug 4, 2023 ⋅ 6 min read

What is CSAT? A guide to measuring customer satisfaction

Ian Khor Senior Product Manager @ Octopus Deploy | Ex-lawyer | Enthusiast of all things Agile, LEAN, JTBD, and RICE

Recent posts:

A Guide To Product-Led Marketing

A guide to product-led marketing

Product-led marketing is a strategy that focuses on the product itself as the main driver of customer acquisition, conversion, and retention.

Bartosz Jaworski
May 23, 2024 ⋅ 7 min read
A Guide To Asynchronous Communication

A guide to asynchronous communication

Asynchronous communication is a style of communication where participants don’t need to be simultaneously present.

Bart Krawczyk
May 22, 2024 ⋅ 4 min read
Ian Evans Leader Spotlight

Leader Spotlight: Prioritization strategies in veterinary software, with Ian Evans

Ian Evans talks about building a SaaS org from the ground up and how prioritization is one of the hardest components to address.

Jessica Srinivas
May 22, 2024 ⋅ 8 min read

An overview of feature parity

Feature parity occurs when the features between two versions of a product remain balanced so that the customer experience isn’t impacted.

Aniket Parihar
May 21, 2024 ⋅ 5 min read
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