Ian Khor

  https://iankhor.com/ Senior Product Manager @ Octopus Deploy | Ex-lawyer | Enthusiast of all things Agile, LEAN, JTBD, and RICE


19 Stories by Ian Khor

What is the Start, Stop, Continue retrospective?

The Start, Stop, Continue retrospective is one of the many retrospectives out there. What makes it unique, however, is its direct approach.
0 5 min read

A guide to improving the customer experience

The customer experience entails the holistic experience that a user has with your product, until they solve their specific use case.
0 5 min read

What is CSAT? A guide to measuring customer satisfaction

The customer satisfaction score (CSAT) is a quantitative measure of how satisfied the customer is with using the product.
0 6 min read

How to apply the iterative process

The iterative process involves building out a new feature or function for the product one step at a time to maximize resources.
0 4 min read

How to reap the benefits of chaos engineering

Chaos engineering is an approach to testing where hypothetical failures are intentionally introduced to see how your product responds.
0 2 min read

A guide to running management meetings

Management meetings are a regularly occurring meeting between company leaders for a variety of different top-level reasons.
0 4 min read

How to use the tiger team approach

A tiger team consists of a group of experts from various fields who collaborate together to solve a specific, pertinent, or prioritized problem.
0 5 min read

What is an agile release train (ART)?

Teams built on the principles of ART work collaboratively on defining the problem they want to tackle and the solution to be delivered.
0 10 min read

Statement of work: What it is and how to write one

A statement of work should be clear on communicating the type of problem that needs to be solved and the time and money required...
0 9 min read

What is rapid prototyping for product development?

Because you get customer feedback from every incremental improvement made to the prototype, rapid prototyping gives a nice balance of efficiency, speed, and urgency.
0 7 min read

What is a change control process? Steps and template

PMs need to put methods, frameworks, and systems in place that minimize the adverse impact and maximize the potential of the changes, and a...
0 6 min read

How to write a problem statement: Template and examples

As a PM, you and your team likely will face many different customer pain points, needs, and opportunities. It helps to have a well-structured,...
0 7 min read