2023-08-09
2453
#customer experience#product strategy
Aatir Abdul Rauf
176340
102
Aug 9, 2023 â‹… 8 min read

Integrating customer support into your product strategy

Aatir Abdul Rauf I'm the director of product marketing at vFairs and also the author of the Behind Product Lines newsletter.

Recent posts:

Pivot Or Perish: Why Product Agility Determines Market Survival

Pivot or perish: Why product agility determines market survival

Great product managers spot change early. Discover how to pivot your product strategy before it’s too late.

Bartosz Jaworski
Jul 2, 2025 â‹… 6 min read
Thatch Nguyen Leader Spotlight

Leader Spotlight: Human empathy in the age of AI, with Thach Nguyen

Thach Nguyen, Senior Director of Product Management — STEPS at Stewart Title, emphasizes candid moments and human error in the age of AI.

Marta Randall
Jul 2, 2025 â‹… 6 min read

Where your focus is actually going (and how to get it back)

Guard your focus, not just your time. Learn tactics to protect attention, cut noise, and do deep work that actually moves the roadmap.

Kayode Adeniyi
Jul 1, 2025 â‹… 4 min read
Leader Spotlight: Rumana Hafesjee

Leader Spotlight: Data-driven vs. human-centered decision making for product design, with Rumana Hafesjee

Rumana Hafesjee talks about the evolving role of the product executive in today’s “great hesitation,” explores reinventing yourself as a leader, the benefits of fractional leadership, and more.

Marta Randall
Jul 1, 2025 â‹… 8 min read
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