Tag: customer-experience

The role of modularization in product management

Product Management

Interchangeable modules simplify development and allow for flexibility and customization without hurting the product’s functionality.

Sara Nguyen
Nov 1, 2024 ⋅ 3 min read

A guide to developing a product segmentation strategy

Product Management

Product segmentation refers to dividing your product offering into smaller groups of products that target different market segments.

Bart Krawczyk
Oct 31, 2024 ⋅ 5 min read
An Overview Of Unbundling For Product Management

An overview of unbundling for product management

Product Management

Unbundling involves breaking down a product or service into its individual components, allowing customers to purchase only what they require.

Bartosz Jaworski
Oct 29, 2024 ⋅ 4 min read
What Are The Keys To Customer Observation?

What are the keys to customer observation?

Product Management

Customer observation helps you understand their pain points, needs, user patterns, and in general what works for them versus what doesn’t.

Aniket Parihar
Oct 22, 2024 ⋅ 4 min read
Why CES Will Give You More Insights Than CSAT And NPS

Why CES will give you more insights than CSAT and NPS

Product Management

Try supporting NPS with CES, which helps you uncover where customers struggle, and CSAT, which focuses on product satisfaction.

David Pereira
Oct 16, 2024 ⋅ 3 min read
How Simplifying Our Sales Funnel Led To A 30 Percent Lift In Conversion To Paid Users

How simplifying our sales funnel led to a 30 percent lift in conversion to paid users

Product Management

Although we did a good job moving people to the checkout page, we had problems converting checkout visitors to paying customers.

Bart Krawczyk
Sep 18, 2024 ⋅ 3 min read
A Guide To Chaos Engineering

A guide to chaos engineering

Product Management

Chaos engineering is the practice of deliberately introducing failures into a system to test its resilience and identify hidden weaknesses.

Kayode Adeniyi
Sep 17, 2024 ⋅ 1 min read
The Importance Of Enablement For Business Success

The importance of enablement for business success

Product Management

Enablement refers to the process of providing others with the means to do something that they otherwise weren’t able to do.

Joel Polanco
Sep 16, 2024 ⋅ 4 min read

Feedback management tools and strategies

Product Management

Feedback management refers to a structured process for gathering and analyzing feedback to improve products, services, or processes.

Aniket Parihar
Aug 30, 2024 ⋅ 5 min read
A Guide To AI Ethics

A guide to AI ethics

Product Management

Because AI has become increasingly integrated into our society, it’s important that you ensure AI operates fairly and transparently.

Jean Huang
Aug 23, 2024 ⋅ 3 min read
A Guide To Refactoring

A guide to refactoring

Product Management

Code rarely starts perfect, so it needs to evolve according to the value it creates for your customers and business.

David Pereira
Aug 21, 2024 ⋅ 4 min read
Word-Of-Mouth Marketing- Strategies And Examples

Word-of-mouth marketing: Strategies and examples

Product Management

Word-of-mouth often takes a blend of advertising, product development, sales, and customer support to ensure growth.

Sara Nguyen
Aug 2, 2024 ⋅ 3 min read