The customer satisfaction score (CSAT) is a quantitative measure of how satisfied the customer is with using the product.

It’s way too common for product managers to try to fight churn without understanding what type of churn they’re dealing with.

Effective market segmentation ensures that products are highly personalized and tailored for specific customer segments.

Average order value (AOV) is the average amount your customers spend per purchase within a certain period.

The success of your product in the marketplace depends on user trust. The higher the trust, the more likely your customers are to choose you.

HEART differentiates itself by focusing on the user experience and encouraging you to gauge whether your product responds to user demands.

Conversion funnel mapping is an effective method for identifying the strengths and weaknesses of your product. To truly unleash its potential, you need to adjust your funnel based on the insights you uncover along the way.

Digital experience monitoring is a tool that helps identify issues with the user experience and offers solutions.

Max-diff surveys can assist you in crafting superior pricing strategies by addressing the most vital pricing question: what should you even charge for?

Time to value (TTV) measures how quickly your customers expect to benefit from the value your product provides.

The free trial is one of the most potent tactics for product-led growth. Explore 8 proven tactics to help you improve your conversion rate and get more paying subscribers by revamping the free trial experience.

Perceived value is the worth, or benefit, that a customer believes they will receive from a product, depending on their individual needs.