To proactively address liability concerns, you can create an internal product recall team for dealing with risks and ensuring quality.

Interchangeable modules simplify development and allow for flexibility and customization without hurting the product’s functionality.

Product segmentation refers to dividing your product offering into smaller groups of products that target different market segments.

Unbundling involves breaking down a product or service into its individual components, allowing customers to purchase only what they require.

Customer observation helps you understand their pain points, needs, user patterns, and in general what works for them versus what doesn’t.

Try supporting NPS with CES, which helps you uncover where customers struggle, and CSAT, which focuses on product satisfaction.

Although we did a good job moving people to the checkout page, we had problems converting checkout visitors to paying customers.

Chaos engineering is the practice of deliberately introducing failures into a system to test its resilience and identify hidden weaknesses.

Enablement refers to the process of providing others with the means to do something that they otherwise weren’t able to do.

Feedback management refers to a structured process for gathering and analyzing feedback to improve products, services, or processes.

Because AI has become increasingly integrated into our society, it’s important that you ensure AI operates fairly and transparently.

Code rarely starts perfect, so it needs to evolve according to the value it creates for your customers and business.