Active listening is the act of listening to what someone is saying while observing their non-verbal cues, intonations, and intent.

A product specialist (PS) is a person with extensive knowledge about a specific product or product management-related responsibility.

Successful product managers are strategic thinkers, customer-focused innovators, adaptive problem solvers, and inspirational motivators.

An after-action review refers to the process of conducting an in-depth study of an event after the fact, focusing on continuous learning.

Joseph D. Novak introduced concept mapping during the 1970s to visualize the evolving scientific understanding of students.

Effective rapport fosters trust, facilitates communication, and creates a foundation for successful collaboration and conflict resolution.

People management refers to the task of managing, overseeing, and optimizing employees to drive a team towards achieving its goals.

Brand strategy is one of the most underestimated forces that shapes the trajectory of your products and services.

The PR/FAQ method helps you clarify your vision, communicate your strategy, validate your assumptions, and solicit feedback from others.

A customer survey is a structured research tool that product people use to gather insights about their customers.

Failing to solve a problem is okay and you should take it in stride as learning for the next time. Don’t beat yourself up.

Decentralized decision-making is the process where stakeholders distribute strategic decisions within an organization to lower-level teams.