Effective rapport fosters trust, facilitates communication, and creates a foundation for successful collaboration and conflict resolution.

People management refers to the task of managing, overseeing, and optimizing employees to drive a team towards achieving its goals.

Brand strategy is one of the most underestimated forces that shapes the trajectory of your products and services.

The PR/FAQ method helps you clarify your vision, communicate your strategy, validate your assumptions, and solicit feedback from others.

A customer survey is a structured research tool that product people use to gather insights about their customers.

Failing to solve a problem is okay and you should take it in stride as learning for the next time. Don’t beat yourself up.

Decentralized decision-making is the process where stakeholders distribute strategic decisions within an organization to lower-level teams.

A cumulative flow diagram is an advanced analytic tool that represents the stability of your workflow over time.

A BPMN diagram is a visual representation of the steps, activities, and flows of processes within your organization.

Heidi Helfand’s book Dynamic Reteaming advocates that teams follow repeating cycles of birth, adolescence, maturity, and disruption.

A product roadmap is a visual version of your long-term product strategy. It shows the mission and vision of your product in summary.

A “touchpoint” is a common concept across businesses, but depending on the type of specialist you ask, they’ll give you different answers.