2023-01-17
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#customer experience
Glenn Block
155481
Jan 17, 2023 ⋅ 6 min read

You are not your customer: How to avoid building the wrong product

Glenn Block Glenn is the CEO of ProdSense where he helps early-stage companies deliver platforms, service, and tools with an equitable strategy. He's spent 25+ years building great teams and products at Microsoft, Splunk, Auth0, DocuSign, and more. He's also the co-host of the "Until The Ice Cream Truck" podcast. You can contact him at [email protected].

Recent posts:

How AI is changing customer acquisition

Instead of investing in one big channel, harness the power of AI to niche down, hyper-target, and personalize on the go.

Bart Krawczyk
May 22, 2025 ⋅ 5 min read
Derek Pharr Leader Spotlight

Leader Spotlight: Building and growing a lasting community, with Derek Pharr

Derek Pharr, CPO at Sporcle, Inc., talks about the power of community and how it’s shaped Sporcle’s product and company.

Sibel Bagcilar
May 22, 2025 ⋅ 7 min read

Why no one reads your product docs, and how to fix it

Docs can align, inspire, and streamline but only when they’re treated like what they are: internal products.

Kayode Adeniyi
May 21, 2025 ⋅ 5 min read
Jim Ferguson Leader Spotlight

Leader Spotlight: Re-thinking manual processes with AI, with Jim Ferguson

Jim Ferguson shares how he led an initiative to rethink RVO Health’s patient review process and automate it with AI.

Jessica Srinivas
May 21, 2025 ⋅ 7 min read
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