2023-05-17
1979
#customer experience
David Pereira
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May 17, 2023 ⋅ 7 min read

What is a service-level agreement (SLA)? Definition, templates, and examples

David Pereira David Pereira is a product leader with 15+ years of experience. He's sharpened his skills by leading diverse teams, from startups to giant corporations. Since 2020, he has openly shared his mistakes, failures, and insights on agile product management, reaching over 10 million readers worldwide. His thought-provoking courses had 15K+ satisfied students across 100+ countries. Let his unique expertise inspire your journey.

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