We sit down with Ryan Johnson to get his insights on maintaining good customer experience while growing fast-scaling products and to discuss fostering a culture of innovation.
In this interview, we chatted with Susan Stavitzski, senior product manager at CarMax. She discusses her career journey and how she does customer discovery.
6 9s is the delivery of availability at a rate of 99.9999 percent, which is the equivalent of no more than 31.5 seconds of unavailability.
Timeboxing is a technique that involves assigning a fixed amount of time to a specific task and then completing it within that time frame.
The Certified Scrum Master certification focuses on the scrum framework and understanding team accountabilities, scrum events, and artifacts.
Sales requests are a critical source of information and it’s dangerous to shut down requests because they don’t align with product strategy.
We sit down with Shibu Mathew to talk about identifying and defining new markets through iterative learning and experimentation.
You don’t want customers to have to find your product. Instead, you want them to be part of its evolution from the start.
A value proposition is what you expect to be the reason why customers will choose your product or service over another.
A needs assessment is a systematic process used to identify, analyze, and evaluate gaps between the current and desired situation.
Transformational leadership centers on inspiring and motivating people to achieve a definitive, positive change that solves a bigger problem.
Business value is important because you want to ensure that you deliver on customer experience while focusing on areas that will drive the business forward.
