B2B2C, or business to business to consumer, represents a new approach in product management and business models. It combines the traditional B2B (business-to-business) and B2C (business-to-consumer) methods in that businesses partner with each other to develop and deliver products to end consumers.
In this guide, we’ll define the B2B2C model, the benefits of embracing this approach versus B2B and B2C, and best practices for implementing B2B2C strategies in your organization.
B2B2C is a model in which a business sells its product to the end customer through third parties (another business) or by collaborating with other businesses. Under the B2B2C business model, businesses partner under contractual terms to bring products to market, effectively combining the B2B and B2C frameworks.
A common example of B2B2C is an ecommerce marketplace. In the following sections, we will explore some examples in detail of strategies employed by successful B2B2C companies.
Engaging with the B2B2C model is, indeed, a strategic decision that can accelerate a company’s growth while fostering lasting relationships with customers. The best results come from seeking out collaborative efforts that result in shared success, bringing together businesses and customers in a mutually beneficial ecosystem.
The B2B2C business model has emerged as a dynamic, versatile strategy that holds immense promise for businesses. But before you consider whether to adopt or transition your business toward a B2B2C model, you should carefully consider the risks and rewards associated with this strategy.
This approach brings forth numerous benefits, particularly in distinct contexts that demand more agile and strategic solutions:
While the B2B2C model offers numerous benefits, it also presents some challenges:
The B2B2C model evolved from business-to-business (B2B) and business-to-consumer (B2C) product management. B2B primarily focuses on products built by businesses for consumption by other businesses (e.g., Twilio, an API-based messaging platform used by companies to build real-time messaging capabilities), while B2C targets products meant for adoption by end customers (e.g., Apple phones purchased for personal use).
B2B2C is a hybrid of these two models. Below, we outline some similarities and differences between these three product management models:
First, let’s explore some ways in which B2B, B2C, and B2B2C are similar from a product management perspective. All three models:
The table below outlines the major differences between B2B, B2C, and B2B2C product management:
| B2B | B2C | B2B2C | |
| End customer | Business | Consumer | Consumer |
| # of businesses involved | 1 | 1 | Multiple businesses in partnership |
| Volume of users | Low | High | High |
| Product ticket size | High-ticket | Low-ticket | Mostly low-ticket |
| Sales cycle | Large | Small | Moderate |
In recent years, particularly since the mid-2010s, there’s been an appreciable upsurge in successful companies that have harnessed the power of the B2B2C model. By transcending the conventional boundaries of B2B and B2C models, these firms have managed to carve out a unique space for themselves across diverse industries.
From the realm of ecommerce to sectors like ridesharing, vacation rentals, and technology services, the B2B2C approach has proven its value time and again. Let’s take a closer look at some companies who’ve leveraged the B2B2C model successfully and consider the strategies that have propelled their growth:
Amazon, Alibaba, and Shopify, three of the most dominant players in the hypercompetitive ecommerce industry, have capitalized on the B2B2C model in remarkable ways.
The common business strategy among these behemoths is to furnish robust retail platforms where other businesses can showcase and sell their products to end customers directly. This enables them to sidestep the enormous costs and challenges associated with building their own ecommerce platform, marketing endeavors, and other operational considerations.
But the benefits extend beyond cost savings. The B2B2C model these giants offer allows businesses to gain exposure to a much broader customer base, which would be significantly harder to achieve independently. Hence, their success lies in offering a shared value proposition to both businesses and end customers alike.
Another example of an exceptional B2B2C strategy is Uber. The ridecharing giant’s groundbreaking app provides a seamless platform for drivers to sign up and generate income by offering rides to members utilizing the Uber app.
Uber’s genius is twofold. It:
In each example described above, the success of these B2B2C companies stems from their ability to create an environment where businesses can conveniently reach and serve their customers. Meanwhile, end consumers receive enhanced services.
This two-pronged approach forms the heart of the B2B2C model, paving the way for innovative business strategies that benefit all parties involved.
Whether your business is considering transitioning toward a B2B2C model, launching a new B2B2C product, or simply trying to optimize existing strategies, a deep familiarity with the model is crucial to keep up with an increasingly diverse and complex business landscape.
The B2B2C model offers a unique opportunity to capitalize on the strengths of multiple entities, orchestrating a synergy that can drive remarkable growth. However, harnessing this synergy requires a keen understanding of the interplay between various stakeholders — namely, the platform business, the product or service provider, and the end consumer.
Let’s zoom in on three core aspects of developing and implementing B2B2C strategies:
In a successful B2B2C strategy, the ability to accurately discern and address the needs of all stakeholders is paramount.
As a product manager, your role is pivotal in ensuring this understanding permeates your strategy. This means gaining a deep insight into the goals, needs, and expectations of the platform business, the product or service provider, and the end consumer.
The ability to simultaneously cater to diverse sets of needs — from functionality for businesses to user experience for consumers — is what sets apart the truly successful and visionary B2B2C companies and products/services.
A well-defined value proposition is the cornerstone of any effective B2B2C strategy.
It’s the product manager’s job to sculpt value propositions that resonate with all the parties involved. The platform business needs to be assured of its market reach, customer base expansion, and enhanced marketability. The product business should find value in the offerings they can effectively deliver to a wider audience. Meanwhile, customers should perceive clear benefits that trigger their purchasing decisions, ultimately driving sales and profitability.
The B2B2C model inherently hinges on collaborations between businesses. For this model to truly flourish, product managers need to construct a robust framework that fortifies these partnerships. This encompasses aligning interests between partners, devising mechanisms to generate mutual benefits, and establishing contractual agreements that foster a balance of trade-offs.
It’s through these strong partnerships that a B2B2C strategy can thrive and sustain in the long term.
Understanding and implementing B2B2C strategies can be an invaluable skill set, opening up a new world of growth and profitability for product managers in ecommerce and beyond.
The ability to successfully integrate the needs of businesses and end consumers, create compelling value propositions, and foster strong partnerships is a vital component of the B2B2C playbook. This blend of strategies can propel your company into a new era of success.
LogRocket identifies friction points in the user experience so you can make informed decisions about product and design changes that must happen to hit your goals.
With LogRocket, you can understand the scope of the issues affecting your product and prioritize the changes that need to be made. LogRocket simplifies workflows by allowing Engineering, Product, UX, and Design teams to work from the same data as you, eliminating any confusion about what needs to be done.
Get your teams on the same page — try LogRocket today.
This guide covers the biggest sources of stakeholder conflicts, explains how to fix them, and explores ways to build trust.
Dr. Deepti Mehtani talks about how her background as a clinician helps shape product strategy at NextGen Healthcare.
The following post breaks down why the feature factory mindset persists, how it manifests, and most importantly, how to escape it for good.
This article discusses where a responsibility assignment matrix, aka a RACI chart, can be helpful in product management.
Learn more →
