As someone who has written hundreds of progress reports, I know that writing a good progress report can keep people in the loop about how your project or product is moving. Additionally, it helps build trust by actively letting everyone know how things are going, what may have changed, and where you may need support. It can be a very helpful tool.
Getting started with writing progress updates can be a little tricky. There are some key steps you’ll want to navigate to ensure that your progress reports are effective, helpful, and meeting the needs of your team and stakeholders.
In this article, we’ll talk about what a progress report is, why they’re important, the elements of a progress report, and more.
Table of contents
- What is a progress report?
- Why are progress reports important?
- What’s included in a progress report?
- Using a template to make progress reports that are quick and easy to read
- Incorporating progress report comments
What is a progress report?
A progress report is a document, usually in the form of a weekly email, that lets key stakeholders and team members who are involved in your project stay up-to-date on how things are going.
These updates can include the progress from this week, whether or not the project is on track, and if any additional leadership support is necessary to keep the project going smoothly and eliminate blockers or challenges.
Why are progress reports important?
Progress reports are important because they help build trust in the project team by keeping stakeholders in the loop with clear communication. A good progress report ensures that stakeholders don’t sit and wonder how a project is going.
Another benefit? They can help you spot issues and elevate them before problems stack up and take your project off course. You can also use a progress report to escalate blockers, or potential blockers, to the stakeholders who may be able to assist you in clearing them. Need approval before you move forward with a key part of the project? You can outline that in your update and let everyone know to expect this before it happens.
Progress reports also help keep a pulse on the pace of the project. If you know that you have important dates coming up, knowing that you have a regular time you’ll need to check in on the progress of the project can help you know if you’re on schedule.
If things start to get off track, you’ll be able to course-correct easier. And, since a progress report keeps your stakeholders in the loop, there are no big surprises to anyone if something doesn’t go according to plan.
What’s included in a progress report?
The first important thing is to really understand what your stakeholders want to see in an update. Are there particular parts of the project they might be concerned about and want more detailed insights into how that part of the project is going? If so, you may want to come up with a list and build your outline from there.
A comprehensive progress report typically includes:
- A summary of activities completed by the team
- What progress was made, and how the team is tracking toward their goals
- What challenges there were, if any
- Action items and any next steps
Activity summary
In the activity summary, you can be as detailed as is helpful to communicate to stakeholders. Ask if your stakeholders want either an in-depth or high-level summary of the work that was completed by the team.
Learn more →For example, some stakeholders want to be able to see each individual item the team completed. Some stakeholders think that a high-level summary of features is enough information. You can customize the level of detail in your activity summary for your stakeholders and team.
Progress update
Your activity summary and progress updates might sound similar, but activities are usually more task-oriented while progress is usually either an outcome or progress toward a specific outcome.
For example, let’s say that your progress update outlines that your engineering team spent time writing code for a new feature this week. Your progress report may include details about customer feedback about the new feature that your UX designer gathered.
Challenges and obstacles
While it may not be easy to talk about challenges or difficulties during a project, your stakeholders will want to know what challenges came up, how they were handled, if they’ve changed the timeline of the project, and if the team needs any help.
A great way to talk through the challenges section of your progress report is to follow a simple format:
- A brief description of the challenge encountered. This should be no longer than 2–3 sentences.
- A brief outline of how the challenge was addressed
- A clear statement of whether or not the challenge is still being resolved
- A clear ask for help, if help or support is needed
For example, here’s how this might sound in an actual progress report:
Dealing with API challenges with VendorX
This week, we had an outage in production due to a breaking API change that was made by VendorX. The customer impact was that our app was unavailable for 30 minutes. Customers saw an error message. To resolve the issue, we reached out to VendorX tech support and let them know the issue was impacting our app. They were able to resolve it, and our customers no longer have this issue.
Next steps and action items
At the end of the progress report, you’ll want to give a brief description of what the team plans to do next on the project to keep momentum. This can include the upcoming tasks or activities the team intends to tackle and how this keeps the project moving forward.
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If you are dealing with a challenge, this section may also include the challenge’s impact on progress and how you may need to plan accordingly.
If you’re thinking that sounds like a lot to keep up with, there’s a great way to make it easier — use a template.
Using a template to make progress reports that are quick and easy to read
Progress report templates are easy to create and iterate over time as the needs of the project change. Templates can make writing your progress report faster and easier. Another key benefit of using a template? It’s easier to ask for help from your teammates to help fill in the key details because you can ask them to fill out key sections.
Templates also help your stakeholders know what to expect each week. By sending the same format each week, it can make it easy to know where the relevant information they need will be located in the progress report.
Here is a very simple template on Google Docs that you can use as a weekly progress report. Go to File > Make a copy to download it and, as we’ll go over next, you can customize it how you like to fit the needs of your project:
Tips for customizing a template
Progress reports aren’t one-size-fits-all. In fact, they should be customized to fit the needs of your project! Here are some tips to help customize a generic template:
- Make sections clear — Clearly outline the sections of your progress report, and let everyone know what you’ll be addressing in each section. Remember the key sections: activities, progress made, challenges or blockers encountered, and actions and next steps. You may want to include other sections, but you’ll want to include at least those four
- Include other sections as needed for your project — Depending on the type of project, you may also include area-specific updates. If you are building a new software product, you may also include an update on KPIs or customer feedback. If you work on an engineering team, you may need to update on code quality or test coverage metrics. Remember, this is for you and for your stakeholders to communicate, so customizing it to everyone’s needs is important
- Add some fun — Maybe you highlight new learnings, a fun fact, or a customer research anecdote as a part of your update
- Use emojis — Another way to make sections stand out is to add emojis. On a Mac, you can use
Control + Command + Spaceto pull up the emoji keyboard. On a Windows machine, you can use theWindows Key + Period. Add emojis to your sections to add a little fun, and make each section’s purpose stand out visually. Adding an emoji can help visually call out sections. You can also use emojis for whether or not something is on track by using colors and color coding. - Make updating and reading metrics easy by using tables — If you’re reporting on a lot of metrics, make those easy to update by utilizing tables when and where you can. On the left side, include the name of the metric. On the right, include the number. Voila, an easy-to-read and easy-to-update metrics table
Once you’ve got the template, where do you store it? Ideally, put the template where you can quickly and easily access it and send it. Do you use a document repository like Sharepoint or Confluence? You can create a page that you can duplicate and edit. If you use something like Notion, you can save the page as a template that you can quickly and easily apply to any page within Notion.
Another thing to consider is how you plan to send the update each week. One option is to link to a document repository that has all of the updates linked and just schedule an automated email to send to key stakeholders with a link to the homepage. Another option? Copy and paste the text from your update into an email and link to older updates that live elsewhere.
When to update your template
If you feel trapped using a template, know that you can customize them and change them over time. As the project changed and evolved, so did our progress updates. It’s okay to change them! In fact, sometimes it’s necessary. So how do you know when it’s time to change your template?
- You regularly get questions from stakeholders about aspects of your project that are not answered in the current template
- The project has taken on a completely new direction but you haven’t updated your progress report to capture these new aspects of the project
- You’ve added another team or aspect to the project but their work is not reflected in the template
All of these are signs that it’s time to update the template to include more or different information. This can be a great time to pause and ask your stakeholders what new information would be helpful for them to read about in the progress report.
Incorporating progress report comments
Your stakeholders may have follow-up questions or comments about your progress report. This is great news because it means that your stakeholders are involved and staying up to date! Of course, they may have positive feedback or negative feedback. How do you handle either situation?
Handling negative feedback about your progress report from stakeholders
You’ve sent out the progress report, and you’re excited to hear all of the positive comments on how much progress the team is making. Then the comments start rolling in, and they are disappointingly not positive. How do you address negative comments from stakeholders?
There is negative feedback about the formatting
Sometimes, stakeholders may have negative feedback about how the progress report looks instead of commenting on the contents of the report itself. This can be a good thing — they have an interest in the process!
Take their feedback into consideration and potentially make updates to the template to make incorporating their feedback easier from week to week. If there’s a way to make the report easier to read, make those adjustments. If data is missing that would help make decisions — and if the data is available — consider adding it to subsequent progress reports.
There is negative feedback about the progress being made
Sometimes, stakeholders will have questions or comments related to how quickly the project is moving or the challenges the team is encountering. Here are some steps on how to handle this when it comes up.
- First, try to understand where the stakeholder is coming from. Are they curious about why a challenge arose? Are they concerned about the progress so far? Are they nervous about missing a critical deadline? You may need to reach out to that stakeholder to understand their concerns or feedback better so that you know how you can help
- Once you understand where the concern is coming from, now you can work to address the stakeholder’s feedback or criticism. If they address a challenge that has come up, it may be a good time to escalate the support you need in clearing the blocker. If they’re addressing that it seems like the project is off-track, reiterate what you or the team are doing to ensure that the project stays on track
- Sometimes, negative feedback occurs because someone is missing context or does not have all the information. In this case, it can be helpful to ensure that the stakeholder understands
Handling positive feedback about your progress report
When you get positive feedback about the progress you’re making, this is a great time to share that feedback with the entire team and celebrate. There are ways to incorporate this kind of feedback into your team’s rhythms.
One way is to surface positive feedback at a daily standup or weekly team meeting, letting them know that the leadership team or external stakeholders are happy with the progress are cheering you on. If appropriate, inviting a stakeholder to a team meeting and letting them know they’re excited about the progress can be a fun addition.
Conclusion and key takeaways
Progress reports can help keep your stakeholders in the loop, build trust, and keep them up to date about what’s happening within your project. Remember that good progress reports adapt and change as you get feedback from your stakeholders and as the project needs change. Templating your progress reports can help you save time and allow others to contribute as you assign segments to other members of the team.
Remember that you can also keep it fun by adding your touch to it. If negative feedback arises, incorporate what you can. And when positive feedback comes up, remember to pass it on.
Featured image source: IconScout
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