2023-04-28
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#customer experience
Leah Campbell
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Apr 28, 2023 ⋅ 9 min read

A guide to the customer discovery process

Leah Campbell Leah is a Director of Product with 7+ years of experience in B2B SaaS companies. With an education in history and political science, she has an unwavering ability to synthesize data, analyze industry trends, and evolve positioning. When not creating PM content, she is reading, writing, making fiber art, and watching horror movies with her husband and pets.

Recent posts:

A Guide To Real User Monitoring (RUM)

A guide to real user monitoring (RUM)

Real user monitoring is the process of collecting information about how users interact with your product as they’re interacting with it.

Diana Hsieh
Dec 4, 2023 ⋅ 6 min read
A Guide To Recognizing And Managing Unconscious Bias

A guide to recognizing and managing unconscious bias

In product management, unconscious biases can impact decision making in various activities like designing and user research.

Monica Dhiman
Dec 4, 2023 ⋅ 5 min read
Michelle Monaco Leader Spotlight

Leader Spotlight: Forging human connection on remote teams, with Michelle Monaco

Michelle Monaco, Vice President of Product Management at Truepill, discusses her experience leading fully remote teams.

Jessica Srinivas
Dec 4, 2023 ⋅ 7 min read
Moving From A Feature Driven To An Outcome Driven Roadmap

Moving from a feature-driven to an outcome-driven roadmap

In this article, we’ll discuss outcome-driven roadmaps and why they can actually be more efficient and productive than feature-driven ones.

Else van der Berg
Dec 1, 2023 ⋅ 6 min read
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