2023-04-28
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#customer experience
Leah Campbell
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Apr 28, 2023 â‹… 8 min read

A guide to the customer discovery process

Leah Campbell Leah is a Director of Product with 7+ years of experience in B2B SaaS companies. With an education in history and political science, she has an unwavering ability to synthesize data, analyze industry trends, and evolve positioning. When not creating PM content, she is reading, writing, making fiber art, and watching horror movies with her husband and pets.

Recent posts:

A PM’s guide to calculated risk-taking

Act fast or play it safe? Product managers face this daily. Here’s a smarter way to balance risk, speed, and responsibility.

Bartosz Jaworski
Jul 8, 2025 â‹… 6 min read
Emmett Ryan Leader Spotlight

Leader Spotlight: Improving predictability using agile, with Emmett Ryan

Emmett Ryan shares how introducing agile processes at C.H. Robinson improved accuracy of project estimations and overall qualitative feedback.

Katie Schickel
Jul 8, 2025 â‹… 7 min read
Suvrat Joshi Leader Spotlight

Leader Spotlight: Balance vs. compromise in product management, with Suvrat Joshi

Suvrat Joshi shares the importance of viewing trade-off decisions in product management more like a balance than a compromise.

Sibel Bagcilar
Jul 7, 2025 â‹… 7 min read
Pivot Or Perish: Why Product Agility Determines Market Survival

Pivot or perish: Why product agility determines market survival

Great product managers spot change early. Discover how to pivot your product strategy before it’s too late.

Bartosz Jaworski
Jul 2, 2025 â‹… 6 min read
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