Customer obsession is a mindset where every decision made within the company revolves around enhancing the customer experience.
Eric Picard shares his experience being on both sides of acquisitions, as well as how storytelling is crucial in getting everyone aligned.
A strategy map is a tool that illustrates an organization’s strategic objectives and the relationship between them using a visual diagram.
Insight management is a systematic and holistic process of capturing, processing, sharing, and storing insights within the organization.