2024-02-20
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#agile and scrum#customer experience
Souradeep Ghosh
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Feb 20, 2024 ⋅ 4 min read

A guide to enhancing user experience through customer delight

Souradeep Ghosh Souradeep is a Senior Product Manager at Eventbrite, the largest self-service ticketing platform for live experiences. For the last decade, Souradeep has built and scaled products across APAC, EMEA, and LATAM in both startups and big tech. Over weekends, he helps others break into product management through mentorship sessions.

Recent posts:

Evaluating Customer Experience Metrics

Evaluating customer experience metrics

Customer experience metrics are metrics that you can use to determine how customers perceive their interaction with your product.

Bartosz Jaworski
Apr 16, 2024 ⋅ 6 min read
Orly Stern Izhaki Leader Spotlight

Leader Spotlight: Tailoring products by industry and market, with Orly Stern Izhaki

Orly Stern Izhaki discusses how expanding products globally requires adjusting the user journey based on the market, region, or culture.

Jessica Srinivas
Apr 15, 2024 ⋅ 5 min read
Developing A Customer Acquisition Strategy

Developing a customer acquisition strategy

A customer acquisition strategy is a set of processes and tactics that aim to bring traffic to your product.

Bart Krawczyk
Apr 15, 2024 ⋅ 6 min read
Keith Agabob Leader Spotlight

Leader Spotlight: Removing opinions about what to build, with Keith Agabob

Keith Agabib shares examples of creating business cases from research, data, and consumer insights to remove opinions around what to build.

Kate Trahan
Apr 12, 2024 ⋅ 8 min read
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