Ian Khor Senior Product Manager @ Octopus Deploy | Ex-lawyer | Enthusiast of all things Agile, LEAN, JTBD, and RICE

Stories by Ian Khor

Change Control Process Steps Template

What is a change control process? Steps and template

Product Management

PMs need to put methods, frameworks, and systems in place that minimize the adverse impact and maximize the potential of the changes, and a change control process does this well.

Ian Khor
Sep 16, 2024 ⋅ 6 min read
An Overview Of Product Mix

An overview of product mix

Product Management

A company’s product mix refers to its portfolio of product lines, services, and individual products available for purchase or subscription.

Ian Khor
Nov 2, 2023 ⋅ 5 min read
How To Align Product Strategy With Financial Goals

How to align product strategy with financial goals

Product Management

Product strategy and financial goals should work in harmony with each other.

Ian Khor
Oct 5, 2023 ⋅ 5 min read

What is the Start, Stop, Continue retrospective?

Product Management

The Start, Stop, Continue retrospective is one of the many retrospectives out there. What makes it unique, however, is its direct approach.

Ian Khor
Sep 15, 2023 ⋅ 4 min read
A Guide To Improving The Customer Experience

A guide to improving the customer experience

Product Management

The customer experience entails the holistic experience that a user has with your product, until they solve their specific use case.

Ian Khor
Sep 5, 2023 ⋅ 5 min read
What Is CSAT? A Guide To Measuring Customer Satisfaction

What is CSAT? A guide to measuring customer satisfaction

Product Management

The customer satisfaction score (CSAT) is a quantitative measure of how satisfied the customer is with using the product.

Ian Khor
Aug 4, 2023 ⋅ 6 min read
How To Apply The Iterative Process

How to apply the iterative process

Product Management

The iterative process involves building out a new feature or function for the product one step at a time to maximize resources.

Ian Khor
Jul 25, 2023 ⋅ 4 min read
How To Reap The Benefits Of Chaos Engineering

How to reap the benefits of chaos engineering

Product Management

Chaos engineering is an approach to testing where hypothetical failures are intentionally introduced to see how your product responds.

Ian Khor
Jul 17, 2023 ⋅ 2 min read
A Guide To Running Management Meetings

A guide to running management meetings

Product Management

Management meetings are a regularly occurring meeting between company leaders for a variety of different top-level reasons.

Ian Khor
Jul 13, 2023 ⋅ 4 min read
How To Use The Tiger Team Approach

How to use the tiger team approach

Product Management

A tiger team consists of a group of experts from various fields who collaborate together to solve a specific, pertinent, or prioritized problem.

Ian Khor
Jul 6, 2023 ⋅ 5 min read
What Is An Agile Release Train (ART)?

What is an agile release train (ART)?

Product Management

Teams built on the principles of ART work collaboratively on defining the problem they want to tackle and the solution to be delivered.

Ian Khor
Jun 8, 2023 ⋅ 10 min read
What Is A Statement Of Work

Statement of work: What it is and how to write one

Product Management

A statement of work should be clear on communicating the type of problem that needs to be solved and the time and money required to solve it.

Ian Khor
May 29, 2023 ⋅ 8 min read