Amy Saunders talks about how end-to-end customer experience is like a content supply chain, as well as the power of “and” instead of “or.”
Rachel Chukura, Head of Consumer Product at The Weather Company, discusses how her team’s work enables users to make the best decisions.
Craig Saldanha, Chief Product Officer at Yelp, talks about how Yelp’s value proposition is customer trust.
Lauren Chan Lee, CPO of Leap Event Technology, talks about pain points in live event technology management and how she mitigates them.
Alex Stried, CPO of Cerebral, talks about taking products from zero to one and how to design for your true target market.
Nacho Nart talks about using modify existing product assets, such as photos and advertisements, to cater to different geographies and markets.
Boris Logvinsky talks about the importance of building context and understanding customer challenges when you move between industries.
Nupur Srivastava, COO of Included Health, talks about using the number of days a member considers themselves healthy as a North Star.
Juan Gabbaro discusses how product leadership should drive vertical alignment, but the product team should drive cross-functional alignment.
Josh Engleka talks about how his team at Lowe’s takes a unique perspective because they are all customers, as well as employees.
Justina Cho talks about the importance of customer journey maps and goes through best practices for creating them.
Russell Goldman talks about the possibilities and challenges associated with bringing GenAI into a combined retail and software space.
