Sara Nguyen My greatest career achievement was when I was recognized as "GIF Master" for my GIFs in the company Slack channel. A close second is that I've written over 600,000 words in the past two years.

Stories by Sara Nguyen

Customer Retention Rate: Meaning, Formula, How To Calculate

Customer retention rate: Meaning, formula, how to calculate

Product Management

While many product managers focus on gaining new customers as fast as possible, it doesn’t do much for overall business growth if they leave as quickly as they arrived.

Sara Nguyen
May 29, 2023 ⋅ 8 min read
What is a profit and loss statement? Examples and template

What is a profit and loss statement? Examples and template

Product Management

Creating accurate P&L statements helps you understand whether your expenses are worth their cost. Otherwise, you won’t know what’s causing the failure or success of your business.

Sara Nguyen
May 16, 2023 ⋅ 5 min read
How Expectancy Theory Can Motivate Your Team

How expectancy theory can motivate your team

Product Management

The basis of expectancy theory is linking high efforts to desirable outcomes. Learn how implementing expectancy theory can motivate your team.

Sara Nguyen
May 3, 2023 ⋅ 6 min read
Top 15 Product Manager Certification Programs

Top 15 product management certification programs

Product Management

These certifications cater to various skill levels, interests, and budgets, and some include both free and paid options. While some are fully online, others offer opportunities for in-person education and networking.

Sara Nguyen
Apr 28, 2023 ⋅ 21 min read
What Is Product Cost? Definition, Formula, And Examples

What is product cost and how to calculate (with example)

Product Management

Put simply, understanding the costs of developing a product, feature, or update helps you make more informed decisions throughout the product lifecycle.

Sara Nguyen
Apr 25, 2023 ⋅ 5 min read
What is quality function deployment (QFD)? Phases, example

What is quality function deployment (QFD)? Phases, example

Product Management

Quality function deployment (QFD) helps you validate whether you’re on the right path to satisfying your customers.

Sara Nguyen
Apr 14, 2023 ⋅ 6 min read
15 Product Roadmap Tools To Consider (Free And Paid)

15 product roadmap tools to consider (free and paid)

Product Management

The best product roadmap tools enable you to effectively communicate your product strategy, track and report on your progress, and facilitate collaboration with employees and stakeholders.

Sara Nguyen
Apr 4, 2023 ⋅ 10 min read
A Guide To Product Metrics And KPIs In Product Management.

A guide to product metrics and KPIs

Product Management

Quantitative product data is crucial to understanding user behavior. Learn how your product team can use this knowledge to improve the user experience, reduce churn rate, and generate ROI.

Sara Nguyen
Mar 27, 2023 ⋅ 11 min read
What Are Vanity Metrics? Examples And How To Avoid Them

What are vanity metrics? Examples and how to avoid them

Product Management

When teams focus on vanity metrics, they take their product in the wrong direction. Yet, PMs and other teams frequently fall into the pit of vanity metrics.

Sara Nguyen
Nov 22, 2022 ⋅ 4 min read
Customer Feedback: Why You Should Seek It And How To Obtain It

Customer feedback: Why you should seek it and how to obtain it

Product Management

Establishing an effective product feedback loop gives cross-functional teams the data they need to create desirable and scalable products for your customers.

Sara Nguyen
Oct 6, 2022 ⋅ 6 min read
What is the AARRR (aka pirate metrics) framework?

What is the AARRR (aka pirate metrics) framework?

Product Management

AARRR metrics — also known as pirate metrics — focus on every stage of the customer lifecycle to help you gain actionable insights into your consumers, identify bottlenecks, and create sustainable growth.

Sara Nguyen
Sep 22, 2022 ⋅ 5 min read
5 Product Feature Prioritization Frameworks And Strategies

5 product feature prioritization frameworks and strategies

Product Management

Prioritization frameworks are an essential part of a product manager’s tool kit because they aid in facilitating clear communication and making efficient product decisions.

Sara Nguyen
Aug 2, 2022 ⋅ 5 min read