Calvin Marshall talks about finding the voice of the customer and incorporating it into your product development process.

Nicholas DePaul sits down and talks about practices that help him, as well as his team, stay grounded at work.

Melanie Cummings, VP of Product and UX at Fabletics, talks about the nuances of omnichannel strategy in a membership-based company.

Clark Woolstenhulme talks about how he’s introduced agile to companies that hadn’t used it before and as the challenges that came with that.

Jason Mariasis discusses how he works to bring all departments together to build a shared understanding of the customer’s perspective.

Josh Patrick talks about effective conversion rate optimization (CRO) techniques, such as trust builders and safety and security measures.

Jieying Zheng, Chief Product and Technology Officer at Bellhop, talks about how she promotes repeat customer behavior in the moving industry.

Alex Weinstein talks about how Hungryroot has been able to drive industry-leading retention in a saturated field via differentiation and AI.

Ashley Daniels talks about how Best Buy utilizes AI to transform the contact center space and optimize customer experiences.

Brad Bowers, Director, Digital Product Management at Pampered Chef, discusses what it means to have a project vs. product mentality.

Kelsey Knight talks about one of the most exciting, yet challenging, aspects of ecommerce: that no one strategy works every single time.

Jason Kirby, Chief Product & Technology Officer at Magic Memories, talks about how to instill a lightweight product delivery process.