Judy Yao talks about creating a digital experience that makes customers feel as if they were repeat, familiar customers in a physical store.

Karapet Gyumjibashyan talks about how going above and beyond to exceed customer expectations can make their experience “magical.”

Eric Lammertsma talks about how the same three elements of proving assumptions apply to both science and product maangement.

Aaron Smith talks about how to identify (and steer away from) vanity metrics and measure actual business impact results instead.

Madhur Aggarwal shares his view that the PM should be general managers of their product and responsible for the business from end to end.

Julie Acosta reflects on her efforts to unlock an organization’s curiosity by promoting a data-driven culture.

Joel Meyer talks about how to make product management work for you by modifying frameworks and roles for your team.

Adam Cardarelli highlights the importance of deeply understanding the customer and creating awe-inspiring products that truly delight them.

Brian Root talks about how product development differs in a loss-averse environment, such as insurance tech.

Tim Hall emphasizes the ability to articulate why something is being built, the value it holds, and why people should be excited about it.

Neda Nia, Chief Product Officer at Stibo Systems, talks about how the company has used AI to minimize liabilities around data ecosystems.

Natalie Shaddick discusses having a “united front” for branding and the importance of maintaining a cohesive message across touch points.