Customer feedback analysis is the art of taking feedback points from your customers and synthesizing them into clear, concise insights.

The payback period is the length of time it takes for a new feature to generate the amount of money it costs to develop.

Control charts visually display the average amount of time it takes to complete a piece of work for a given team or project

Progress reports are important because they help build trust in the project team by keeping stakeholders in the loop with clear communication.