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A three-week mobile banking project taught me that the “proper” UX process is not always realistic. Sometimes, the better approach is to work with what you know, identify what you still need to learn, and make the strongest decision possible under real constraints.

Controlled scope creep can help PMs use capacity buffers, AI tools, and clear guardrails to turn new ideas into better outcomes.

According to SVP Julia Dalton, managing humans at scale and managing AI agents have a lot more in common than most people realize.

A/B testing compares two versions of a design to see which performs better with real users. Here’s how UX teams can use it to test hypotheses, measure outcomes, and make smarter product decisions.