Matt Kowalski, VP of Product at Uplift Labs, talks about how behind every job to be done is an emotional feeling a user is seeking.

Abner Rosales Castillo talks about his team’s process for building and training machine learning and predictive analytics models.

Josh Petrovani Miller discusses the traditional centralized approach to making product decisions and how he advocates for a different method.

Erica Randerson, Vice President of Ecommerce at Edible, talks about how Edible Brands has evolved pricing, delivery, and customization.

Marianna Zidaric, Senior Director of Ecommerce at Spin Master, talks about how digital might have changed the way we can reach the shopper.

Christina Trampota shares how looking at data in aggregate can help you understand if you are building the right product for your audience.

David LoPresti, Director, U-Haul Apps at U-Haul, talks about how certain product features have evolved from wants to needs.

Alec Fullmer, Head of Product at Angel Studios, shares how focusing on users instead of the product is the best way to solve people problems.

Judy Yao talks about creating a digital experience that makes customers feel as if they were repeat, familiar customers in a physical store.

Karapet Gyumjibashyan talks about how going above and beyond to exceed customer expectations can make their experience “magical.”

Aaron Smith talks about how to identify (and steer away from) vanity metrics and measure actual business impact results instead.

Julie Acosta reflects on her efforts to unlock an organization’s curiosity by promoting a data-driven culture.